Getting help
Fastest first. Support comes from the people who designed the unit.
What to send us
Having these to hand gets a fault diagnosed in one exchange instead of five.
- The model and rating of the unit, and its battery bank voltage (24 V or 48 V)
- What the display shows — including any fault code or indicator lights
- What the system was doing when the problem started: on mains, on battery, or charging
- Battery type, number of blocks, and roughly how old they are
- Where it's installed and who installed it
Warranty
Warranty terms depend on the unit and how it's installed. Get in touch with your model and purchase details and we'll confirm exactly what applies to yours.
Ask about warranty